Return Policy

Returns & Exchanges

We want you to love what you ordered. If something isn't right, here's how returns and exchanges work at ZoMo.

Start with an email

Please contact us before returning any item: email shop@myzomo.com with your order number and we'll give you the return options and instructions for your item. Return eligibility depends on the item and where your order was delivered.

Condition

Where returns are accepted, items must be returned in the same condition they were received: unworn or unused, with tags, and in their original packaging, unless the return instructions say otherwise. Refunds may be reduced if an item has been used, damaged, or handled more than necessary.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If an item is defective or damaged, or you received the wrong item, contact us right away at shop@myzomo.com and we'll make it right.

Exchanges

Need a different size or color? Contact us before returning your item and we'll explain the exchange options for that item.

Return shipping and refunds

Unless we state otherwise or the law requires it, return shipping costs for change-of-mind returns are the customer's responsibility. Once your return is received and inspected, we'll email you whether the refund was approved. Approved refunds go back to your original payment method; your bank or payment provider may need extra time to post it.

Exceptions

Some items may not be eligible for return, as noted on the product listing or in the instructions we send you. If you're not sure whether an item can be returned, just ask us first.

This page is a plain-language summary. Our full refund policy, shown at checkout, controls if there's any difference.