Shipping Policy

Shipping Policy

ZoMo works with brand and supplier partners who prepare and ship your order directly to you. Because items can come from different partners, shipping works a little differently than a single warehouse store:

Processing

When you place an order, it is sent to the partner for that item to be prepared and shipped. Processing times vary by item and partner.

Delivery options and costs

Shipping options, costs and estimated delivery dates for the items in your cart are calculated and shown at checkout before you pay, so you always see the total first. Some items ship free where shown.

Multiple packages

If your order includes items from different partners, they may arrive in separate packages on different days. Each shipment gets its own tracking.

Tracking

As soon as your order ships, you'll receive an email with a tracking link. Please allow a little time for the carrier's first scan to appear. You can also check our Track Your Order page.

Delays or address problems

Please make sure your shipping address is complete and correct at checkout. If your tracking stalls or there's a problem with delivery, contact us at shop@myzomo.com and we'll help sort it out.